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 Hotel Bintang Tujuh Puncak Indah

Cibodas, 176. Jl. Bunga Tulip.
Bogor, West Java, Indonesia 12345

From: Sepdila Rusmio
123, Jl. Merapi, Bukit Permai. Cibubur, 

East Jakarta. Indonesia 23456

To : Angela Smith, Manager Customer Service
SCF : RT#221134 - HSB#Z3210

Dear Customer Service Manager, Angela. 

on 25 november 2010, I received a letter from the hotel where you work. the letter was written that I receive vouchers to stay for a week with the value of vouchers amounting to 1.5 million rupiah. with limits expire until the date of March 31, 2011

however, when on 18 March 2011 I arrived with my Houseband and two children. to the hotel where you work, but I want to register at check-in at the hotel reservation desk told me that vouchers can not be used. and said that vouchers can not be used.

I was very surprised and disappointed, that the vouchers that you send can not I use with my family, I beg confirmation from Ms. Angela immediately. You can notification me on sepdilarusmio@yahoo.co.id or please call me in 081318294175. Thank you.

Sincerely, 

Mrs. Sepdila Rusmio